You can use the Aetna provider search tool to see find doctors and hospitals in the Aetna Choice® POS II network.
Just follow these easy steps below:
Before you can search for a provider, you will log in to or register for your member website at Aetna.com. Then, just you'll select the type of provider that you need in the “Find Care” section. Please refer to the illustrations below.
If your doctor is not in-network, call Aetna at 1-844-783-6965 with your doctor’s full name, address and phone number to nominate your doctor to become a participating provider.
When you go to the doctor, be sure to take your:
When an urgent situation strikes — a sick child or injury — it’s hard to make snap decisions. The Emergency Room (ER) is often the ﬁrst place that comes to mind. But, the ER is usually the most expensive place to go.
Of course, your health is always the ﬁrst priority. If someone’s life is in danger, the Emergency Room is the right choice. When urgent care is needed, you have lots of other options, if you know them ahead of time. For most of your healthcare needs, your USAA plan covers in-network retail walk-in clinics that offer convenient, excellent care, at the best price. Take a closer look.
Remember: Freestanding ERs are not Urgent Care Centers
Like a hospital ER, freestanding ERs are designed to treat life-threatening emergencies. Since your medical plan option does not cover care provided in any ER for non-emergencies, you could end up paying the entire cost. Use the “Find Care” feature after you log into Aetna.com and select for “Urgent Care.” Use the same tool to research your ER. Create an ER/Urgent Care plan and discuss it with your family. Be sure that everyone on your plan knows that routine care is not covered at Urgent Care centers or in an ER.
Remember, your network doctor should call Aetna to verify if preapproval is needed. When you’re done, the doctor’s staff may ask you to pay your portion of the visit. If so, ask if payment can be made after the claim is submitted to Aetna. Then you can verify that you’re paying the discounted amount for network services.
If you have to make a payment at the time of service, you can pay out of pocket or with your CYC payment card. Be sure to revisit your claim on the CYC employee portal to ensure what you paid matches what Aetna determines you owe. If it does not match, call CYC at 1-855-687-2134.
Questions about your benefits? Visit the Contact Us page for contact information on each vendor.