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Contact Us

 

 

Contact for questions about:

USAA Benefits Center

1 (800) 210-USAA (8722), Option #2

For TDD communication services for the hearing impaired, call 1 (800) TDD-TDD4 or 1 (800) 833-8334.

Monday through Friday from 8 a.m. to 7 p.m., CT, except holidays

 

  • Annual Enrollment
  • Eligibility
  • General benefit questions

Aetna

1 (844) 783-6965

Monday through Friday from 8 a.m. to 6 p.m. (all time zones)

Saturday from 8 a.m. to 4:30 p.m., CT

  • Medical benefits
  • Employee Assistance Program (EAP)
  • Network medical providers
  • Dedicated concierge service
  • Tools (including iTriage, WellMatch, ALEX)

CVS/caremark

1 (866) 889-0471

24 hours a day/ 7 days a week

  • Prescription drug benefits
  • Mail order prescription services

ConnectYourCare (CYC)

1 (855) 687-2134

24 hours a day/ 7 days a week

  • Spending Account information
  • Spending Account cards

Limeade

A. HR Service Center

1 (800) 210-USAA (8722), Option #3

Monday through Friday, except holidays

 

B. Limeade Technical Support

1 (855) 818-5936

Monday through Friday, 7:30 am to 5:00 pm (Central), except holidays

 

 

  • New wellness programs and features
  • Leader boards and challenges programs
  • How your dependents can participate*

 

 

  • Technical problems with the Limeade site
  • Logging on to the Limeade site

MDLIVE Call center

1 (855) 635-8722

24 hours a day/ 7 days a week

  • Why use MDLIVE?
  • What do MDLIVE doctors treat?
  • How do I set up a consultation?

*Eligible spouses and adult dependents are welcome to participate. They must be enrolled in the medical plan to gain access to the Limeade platform.